My husband and I made an appointment at the Rancho Cordova office after getting GEHA insurance (which recommended Western Dental as an approved provider). At the first exam, the dentist and office manager found lots of things wrong with our teeth when they found we had "great insurance". At our insistence that we only wanted the minimum done (our ages are 82 and 85),we were subjected to lots of pressure. My husband had an appointment to have three teeth extracted for a new partial and before the appointment, he had to get his physician's approval and go off his blood thinner for five days which he did. On the day of the appointment, he was told by the dentist he would not do the extractions and to find a dentist near a hospital "just in case you need medical attention". While my husband was out trying to find a dentist, Western Dental billing called to tell him his bill was overdue. He had NO work done. The Rancho Cordova office said this bill was sent AUTOMATICALLY...they were not responsible. Needless to say, we were not happy.
We chose a new dentist and requested our x-rays be sent to the new dentist. Now two weeks later this has not happened. I will be notifying GEHA of this terrible service and believe that your outfit should be removed from their approved list.
Unprofessional service
My husband and I made an appointment at the Rancho Cordova office after getting GEHA insurance (which recommended Western Dental as an approved provider). At the first exam, the dentist and office manager found lots of things wrong with our teeth when they found we had "great insurance". At our insistence that we only wanted the minimum done (our ages are 82 and 85),we were subjected to lots of pressure. My husband had an appointment to have three teeth extracted for a new partial and before the appointment, he had to get his physician's approval and go off his blood thinner for five days which he did. On the day of the appointment, he was told by the dentist he would not do the extractions and to find a dentist near a hospital "just in case you need medical attention". While my husband was out trying to find a dentist, Western Dental billing called to tell him his bill was overdue. He had NO work done. The Rancho Cordova office said this bill was sent AUTOMATICALLY...they were not responsible. Needless to say, we were not happy.
We chose a new dentist and requested our x-rays be sent to the new dentist. Now two weeks later this has not happened. I will be notifying GEHA of this terrible service and believe that your outfit should be removed from their approved list.