I recently purchased four standard/gueen pillows. When they arrived, they were not what I ordered. One of the pillows was green, three were white. I spoke with a service rep and she was no help at all. Two of the pillows were for my sister who had major surgery oct 16th 2018 & two were for me. She retired from the air force after 23 yrs of service and she went to work at the Dayton V.A. Hosp,Human resources, she retired from the V.A. Hosp this 10/15/2018 after 17 yrs of service. I am a volunteer at the Dayton V.A.Hosp transportation dept , after retiring from the Inland Delphi automotive plant here in dayton. We have been talking up your product with coworkers and friends since I placed the order.
Once we received the order and it was not what we ordered we were so disappointed. Especially after talking to your customer service rep, who said I could return the product but it would cost me another $40 to change my order. Almost $200.00 I paid for those pillows...I could have went to sears going out of business sale and got a much better deal . We decided to keep the pillows , but there will be no more lifting up (praising) My Pillow.com... in fact, what we will be doing is contacting everyone that we talked to about My Pillow.com and rescinding all of the positive comments that we made about the product on all three of our local campuses. That includes Cincinatti V.A, and the Columbus V.A.
Very disappointed
I recently purchased four standard/gueen pillows. When they arrived, they were not what I ordered. One of the pillows was green, three were white. I spoke with a service rep and she was no help at all. Two of the pillows were for my sister who had major surgery oct 16th 2018 & two were for me. She retired from the air force after 23 yrs of service and she went to work at the Dayton V.A. Hosp,Human resources, she retired from the V.A. Hosp this 10/15/2018 after 17 yrs of service. I am a volunteer at the Dayton V.A.Hosp transportation dept , after retiring from the Inland Delphi automotive plant here in dayton. We have been talking up your product with coworkers and friends since I placed the order.
Once we received the order and it was not what we ordered we were so disappointed. Especially after talking to your customer service rep, who said I could return the product but it would cost me another $40 to change my order. Almost $200.00 I paid for those pillows...I could have went to sears going out of business sale and got a much better deal . We decided to keep the pillows , but there will be no more lifting up (praising) My Pillow.com... in fact, what we will be doing is contacting everyone that we talked to about My Pillow.com and rescinding all of the positive comments that we made about the product on all three of our local campuses. That includes Cincinatti V.A, and the Columbus V.A.