I called to have my Kohls card cancelled and a new one issued. I had lost my card and did not want someone else to charge on it. I was told that they can't verify my phone number. Hello!!! How many years does a person have to have the same phone number for it to be verified? They can cancel my old card but can't issue a new one. Just how does one go about verifying a phone number. Would they like a note from my phone company?
Very bad customer service. I think I'll go back to Macy's. S. Cook
Lost Kohls card
I called to have my Kohls card cancelled and a new one issued. I had lost my card and did not want someone else to charge on it. I was told that they can't verify my phone number. Hello!!! How many years does a person have to have the same phone number for it to be verified? They can cancel my old card but can't issue a new one. Just how does one go about verifying a phone number. Would they like a note from my phone company?
Very bad customer service. I think I'll go back to Macy's. S. Cook