This order was shipped to address that I have not lived at in 6 years. I used my apple pay which changed the address. I noticed it on the email sent to me. I tried calling the Customer Service line at 5:30 pm but it said yall were closed. I tried to manage order via the website and it said nothing matched this order. I re-ordered thinking since the billing zip did not match my actual zip that this order had been cancelled. I ordered another one- 6025800477.
Today I find out this was shipped after several attempts to fix it, and hours of being on hold. I got in touch with your location in the Philippines which offered me no hope of stopping the shipment and refunding me the money. I spoke to Dom the supervisor there that could not provide me any customer service after I have done everything to correct the problem. He would not transfer me to a manager only saying his manager works from home. He would not provide me with his managers work email.
I expect this to be worked out with you and UPS to stop this shipment and have it returned to you for a full credit to my card.
Over seas customer service- no help
Order #6025730171
This order was shipped to address that I have not lived at in 6 years. I used my apple pay which changed the address. I noticed it on the email sent to me. I tried calling the Customer Service line at 5:30 pm but it said yall were closed. I tried to manage order via the website and it said nothing matched this order. I re-ordered thinking since the billing zip did not match my actual zip that this order had been cancelled. I ordered another one- 6025800477.
Today I find out this was shipped after several attempts to fix it, and hours of being on hold. I got in touch with your location in the Philippines which offered me no hope of stopping the shipment and refunding me the money. I spoke to Dom the supervisor there that could not provide me any customer service after I have done everything to correct the problem. He would not transfer me to a manager only saying his manager works from home. He would not provide me with his managers work email.
I expect this to be worked out with you and UPS to stop this shipment and have it returned to you for a full credit to my card.
Kevin Hoffman