I placed an order on 11/13/18. I received my order and was happy with it. Unfortunately, I had to call to remind Kohl's to send me my Kohl's cash. No big I let it go. Then I placed another order on cyber Monday, 11/26/18. Again I did not receive my Kohl's cash, $150. I figured it would come in after my purchases were all received. It did not appear. One purchase, a Nike hoodie, came in the mail with the ink pad still attached. Since i needed to have that removed and change some sizes I went directly to the store on 12/8. I asked about the Kohl's cash and was told that they couldn't help me there, that was all handled by corporate. I tried to make even exchanges but the store did not have the sizes and would not order them so that I could make an even exchange. I had to return one pair and bought a more expensive pair. I ended up spending an extra $108.00 even though I knew that Kohl's owed me $150. I then got home and called customer service, long wait time, and the "customer-service operator" told me he would re-send (actually send for the first time) the Kohl's cash. I asked him to stay on the line until I recieved the Kohl's cash, he told me due to high call volume he could not wait. I got the Kolh's cash and it had already expired on 12/5/18. So I had to call customer service again.
I went through the whole story again, he politely told me I could use the Kohl's cash but would have to purchase more items before the kohl's cash expired in 10 days after date on the K Cash certificate and call customer service AGAIN when I was in checkout (the web site will not take expired K Cash). I purchased more items and called customer service back again. At this point I was told that I no longer had $150 because I returned an item, refer to top of e-mail, I again explained I tried to get the Kohl's cash straightened out and also tried to make even exchanges-Kohl's would not or could not help me. So now I only have $135.00 in Kohl's cash even though I spent an extra $108.97 at the store. My "customer-service operator" was not impressed. I was so aggrevated I just wanted off the phone. I asked him to break down the charges. He was actually charging me $8 for shipping, when I complained that by putting HOLIDAYS on the website waived that fee. He relented and waived the fee also. Once is a mistake, now I'm begining to believe it may be the practice of the company. Not thrillled with the treatment I received from Kohl's. Karen Pierce
Customer service, specifically Kohl's cash
I placed an order on 11/13/18. I received my order and was happy with it. Unfortunately, I had to call to remind Kohl's to send me my Kohl's cash. No big I let it go. Then I placed another order on cyber Monday, 11/26/18. Again I did not receive my Kohl's cash, $150. I figured it would come in after my purchases were all received. It did not appear. One purchase, a Nike hoodie, came in the mail with the ink pad still attached. Since i needed to have that removed and change some sizes I went directly to the store on 12/8. I asked about the Kohl's cash and was told that they couldn't help me there, that was all handled by corporate. I tried to make even exchanges but the store did not have the sizes and would not order them so that I could make an even exchange. I had to return one pair and bought a more expensive pair. I ended up spending an extra $108.00 even though I knew that Kohl's owed me $150. I then got home and called customer service, long wait time, and the "customer-service operator" told me he would re-send (actually send for the first time) the Kohl's cash. I asked him to stay on the line until I recieved the Kohl's cash, he told me due to high call volume he could not wait. I got the Kolh's cash and it had already expired on 12/5/18. So I had to call customer service again.
I went through the whole story again, he politely told me I could use the Kohl's cash but would have to purchase more items before the kohl's cash expired in 10 days after date on the K Cash certificate and call customer service AGAIN when I was in checkout (the web site will not take expired K Cash). I purchased more items and called customer service back again. At this point I was told that I no longer had $150 because I returned an item, refer to top of e-mail, I again explained I tried to get the Kohl's cash straightened out and also tried to make even exchanges-Kohl's would not or could not help me. So now I only have $135.00 in Kohl's cash even though I spent an extra $108.97 at the store. My "customer-service operator" was not impressed. I was so aggrevated I just wanted off the phone. I asked him to break down the charges. He was actually charging me $8 for shipping, when I complained that by putting HOLIDAYS on the website waived that fee. He relented and waived the fee also. Once is a mistake, now I'm begining to believe it may be the practice of the company. Not thrillled with the treatment I received from Kohl's. Karen Pierce