I just spent 38 minutes on the phone with customer service representative, Liam. The reason for my call was to connect my rewards card to my credit card. I have been a credit card holder since 2007. For some reason, my Yes 2 you rewards card has never been connected to my credit card. I am carrying a very frayed piece of paper for my rewards. The cashiers are having a very difficult time reading the #’s.
Liam was unable to handle my request today, because he indicated that neither of the 2 phone #’s I provided, are the correct # for my rewards. He also informed me that Kohl’s cannot send me another yes 2 you rewards card with the same # because “Kohl’s does not do that anymore”. This is bogus. Very bad customer service for such a well known company.
I do not want to put my account # or rewards # in this email for security purposes.
Please have someone get back to me at the following phone #, to have this issue resolved. 315-457-6101
If I am not available to answer the phone, please have the person leave a detailed message with their name & a direct phone # to reach them.
Please do not supply the general customer service #.
Yes 2 you
Good afternoon,
I just spent 38 minutes on the phone with customer service representative, Liam. The reason for my call was to connect my rewards card to my credit card. I have been a credit card holder since 2007. For some reason, my Yes 2 you rewards card has never been connected to my credit card. I am carrying a very frayed piece of paper for my rewards. The cashiers are having a very difficult time reading the #’s.
Liam was unable to handle my request today, because he indicated that neither of the 2 phone #’s I provided, are the correct # for my rewards. He also informed me that Kohl’s cannot send me another yes 2 you rewards card with the same # because “Kohl’s does not do that anymore”. This is bogus. Very bad customer service for such a well known company.
I do not want to put my account # or rewards # in this email for security purposes.
Please have someone get back to me at the following phone #, to have this issue resolved. 315-457-6101
If I am not available to answer the phone, please have the person leave a detailed message with their name & a direct phone # to reach them.
Please do not supply the general customer service #.
Thank you,
Marcia Robbins
PH: 315-457-6101