Order #706-00463-2020-04-28-5-1561507
Kroger store Location: 4800 McMahon, Albuquerque, NM 87114
Phone 505-922-4300
I placed on line order with Instacart and received delivery on April 28, 2020. Upon checking receipt I discovered 3 items I did not order nor receive. Total of these items on receipt come to $9.25. They are as follows: Csmpbells Soup $1.67, Kroger Honey $4.19 and Franks Red Hot sauce $3.39.
On April 30, I called your customer service and spoke for quite some time working this problem out with a representative. I specifically told him I wanted credit back on my credit card. Not applied against a future order. He told me no problem that would be done. It would take about 10 days to process or so. To date I have not seen this credit on my card.
I live in a Senior Living Center. We are in total lockdown at present. Therefore not able to get up to tore to receive cash back either. Anything you can do to help me get this problem resolved now would be very much appreciated.
Ann Batchelor
10301 Golf Course Rd NW
Apt277, Albuquerque. NM 87114 Phone 951-323-6927 Leave message I am hard of hearing. Thank you. Better e-mail me back
Credit due me for items on receipt not ordered not received
Order #706-00463-2020-04-28-5-1561507
Kroger store Location: 4800 McMahon, Albuquerque, NM 87114
Phone 505-922-4300
I placed on line order with Instacart and received delivery on April 28, 2020. Upon checking receipt I discovered 3 items I did not order nor receive. Total of these items on receipt come to $9.25. They are as follows: Csmpbells Soup $1.67, Kroger Honey $4.19 and Franks Red Hot sauce $3.39.
On April 30, I called your customer service and spoke for quite some time working this problem out with a representative. I specifically told him I wanted credit back on my credit card. Not applied against a future order. He told me no problem that would be done. It would take about 10 days to process or so. To date I have not seen this credit on my card.
I live in a Senior Living Center. We are in total lockdown at present. Therefore not able to get up to tore to receive cash back either. Anything you can do to help me get this problem resolved now would be very much appreciated.
Ann Batchelor
10301 Golf Course Rd NW
Apt277, Albuquerque. NM 87114 Phone 951-323-6927 Leave message I am hard of hearing. Thank you. Better e-mail me back