9-4-2020 I have had slow internet. My speed tests are always below 100 Mbps (70-80). I am suppose to get 400 Mbps. The first tech told me that a tab had broken off one of the lines on the modem and that will fix my problem & my Nighthawk AC1900 router was not good enough & IF I got 100 Mbps that was good. I believed him. Why not? I then had my router checked & made sure it was updated(per Nighthawk my router is capable to go to 5 Ghz). I found out that I should be getting more than 100 Mbps and tech #1 didn't tell me the truth. I contacted "technical support" again and I was told that I should be getting much more than 100 (still only getting LOW under 100). Tech # 2 came. He put some new lines in & tried 2 modems. Still slow. He suggested a newer type of modem but was unable to contact "? ? " to have them sync" the mac address. The 3rd tech came and ran all new cables inside and out and wasn't able to find the difficulty. He ran out of time. SO......Then Tech #1 was sent again! I am so mad! He told me again...Lucky to get 100..router not good...I have too many tvs ....I can't go by Suddenlink's speed test...and computers are slow...no reason that the netflix movies are slow, I have enough internet speed. I then told him that I was sorry I wasted his time & thanked him for coming out. I NEVER EVER want this tech to come back!! I called and added the altice modem at a cost to me, just to give up on having my problem solved. I still have a cable laying on the ground. I am so dissatisfied & angry. Why have I been told by other Suddenlink techs that I should at LEAST be getting half. I just can't wrap my brain around this whole mess!
Service & tech
9-4-2020 I have had slow internet. My speed tests are always below 100 Mbps (70-80). I am suppose to get 400 Mbps. The first tech told me that a tab had broken off one of the lines on the modem and that will fix my problem & my Nighthawk AC1900 router was not good enough & IF I got 100 Mbps that was good. I believed him. Why not? I then had my router checked & made sure it was updated(per Nighthawk my router is capable to go to 5 Ghz). I found out that I should be getting more than 100 Mbps and tech #1 didn't tell me the truth. I contacted "technical support" again and I was told that I should be getting much more than 100 (still only getting LOW under 100). Tech # 2 came. He put some new lines in & tried 2 modems. Still slow. He suggested a newer type of modem but was unable to contact "? ? " to have them sync" the mac address. The 3rd tech came and ran all new cables inside and out and wasn't able to find the difficulty. He ran out of time. SO......Then Tech #1 was sent again! I am so mad! He told me again...Lucky to get 100..router not good...I have too many tvs ....I can't go by Suddenlink's speed test...and computers are slow...no reason that the netflix movies are slow, I have enough internet speed. I then told him that I was sorry I wasted his time & thanked him for coming out. I NEVER EVER want this tech to come back!! I called and added the altice modem at a cost to me, just to give up on having my problem solved. I still have a cable laying on the ground. I am so dissatisfied & angry. Why have I been told by other Suddenlink techs that I should at LEAST be getting half. I just can't wrap my brain around this whole mess!