I took my granddaughters 2016 Toyota 4 Runner 3/20/2020 wanting brakes front and back and noise from the rear brakes taken care of. This is the NTB shop on US 72 West in Madison, AL Since then been there 3 times. Each trip was in excess of 2 hours. At one trip on 4/11/20 I was told to leave the vehicle as the " part is on order and will not be installed until Monday 4/13/20" and that I need to call Monday. I called 4/13/20 around 2:30pm and was told to take the vehicle to their shop on Madison Blvd approx. 5 miles away as the mechanic at that shop knows how to work on this brake. All this time it has been terribly frustrating. When I took the vehicle for an independent check to a Toyota Certified Mechanic they took pictures and found missing parts, parts attached with a shoe string and loose parts. Today 4/15/20 the store refunded half of the cost but with horrible aggravation. I have never experienced this poor service integrity anywhere. I have the pics. I requested a full refund. The Regional Manager will just not listen and kind of stated they have done enough as the issue was with the rear brakes. I texted the Regional Manager the pics and offered to return if he will give a store credit. My comments is to stay clear of this type of operation. I have been an NTB loyal customer for more than 13 years and this behavior is uncalled. I even did a lot of business when they were Western Auto and prior to that Sears Auto.
This attitude reflects poorly and besides it is an unsafe practice. Just a note of caution to all who read this. Be aware, be careful and stay safe. If interested I have the names and the pics. Its nothing personal its just bad, unethical & unsafe practice. I am so frustrated at this point I don't even want the other half of the original cost refunded. Want to make sure no other unsuspecting customer gets ripped off and get their vehicle unknowingly back in an unsafe condition.
Brake job on a shoe string customers be aware Madison Alabama
I took my granddaughters 2016 Toyota 4 Runner 3/20/2020 wanting brakes front and back and noise from the rear brakes taken care of. This is the NTB shop on US 72 West in Madison, AL Since then been there 3 times. Each trip was in excess of 2 hours. At one trip on 4/11/20 I was told to leave the vehicle as the " part is on order and will not be installed until Monday 4/13/20" and that I need to call Monday. I called 4/13/20 around 2:30pm and was told to take the vehicle to their shop on Madison Blvd approx. 5 miles away as the mechanic at that shop knows how to work on this brake. All this time it has been terribly frustrating. When I took the vehicle for an independent check to a Toyota Certified Mechanic they took pictures and found missing parts, parts attached with a shoe string and loose parts. Today 4/15/20 the store refunded half of the cost but with horrible aggravation. I have never experienced this poor service integrity anywhere. I have the pics. I requested a full refund. The Regional Manager will just not listen and kind of stated they have done enough as the issue was with the rear brakes. I texted the Regional Manager the pics and offered to return if he will give a store credit. My comments is to stay clear of this type of operation. I have been an NTB loyal customer for more than 13 years and this behavior is uncalled. I even did a lot of business when they were Western Auto and prior to that Sears Auto.
This attitude reflects poorly and besides it is an unsafe practice. Just a note of caution to all who read this. Be aware, be careful and stay safe. If interested I have the names and the pics. Its nothing personal its just bad, unethical & unsafe practice. I am so frustrated at this point I don't even want the other half of the original cost refunded. Want to make sure no other unsuspecting customer gets ripped off and get their vehicle unknowingly back in an unsafe condition.