Been dealing with NTB and its prior company Merchants since 1986. Over 5 cars I have bought no fewer than a dozens sets of tires with service policies, all oil changes for over 30 years and used exclusively NTB tires (Sumitomo). Needed an oil change, tire rotation and checkover for my VW; made an appointment and asked that a state inspection be completed while I was there. I arrived for my 8 am appointment, and said Id wait. Then "Steve" told me that there were other cars "dropped off" overnight that were ahead of me for the inspection, and it would be several hours. When I asked about customer loyalty and history, he became irrate and said I could "talk to the governor", no appointments for inspections. I told him I made a service appointment but needed an inspection during that time frame. No customers were in the waiting area. I left and wont be back.
A callous unappreciation for long time customers...my last time
Been dealing with NTB and its prior company Merchants since 1986. Over 5 cars I have bought no fewer than a dozens sets of tires with service policies, all oil changes for over 30 years and used exclusively NTB tires (Sumitomo). Needed an oil change, tire rotation and checkover for my VW; made an appointment and asked that a state inspection be completed while I was there. I arrived for my 8 am appointment, and said Id wait. Then "Steve" told me that there were other cars "dropped off" overnight that were ahead of me for the inspection, and it would be several hours. When I asked about customer loyalty and history, he became irrate and said I could "talk to the governor", no appointments for inspections. I told him I made a service appointment but needed an inspection during that time frame. No customers were in the waiting area. I left and wont be back.