Yesterday I wanted some new tires put on my car at the Fredericksburg, VA location. I researched what tires I wanted and then made an appointment online. I followed up with a phone call just to be sure and although I made the online appointment, the gentleman at the counter said they already had a 3pm appointment. I said I could make it in at 2530, and he said that would be better. So I arrived at 230, the counter guy said it would take an hour and a half. Too long if it was my store, but about 245 they 'began' installing the 4 replacement tires. We left to walk around the area, but my infant son began to be fussy, so we went back to the waiting room. We arrived a little before 4pm.
My car was on the lift with wheels off and stacked in front of the tire machine. no one touched the car for about 20 minutes and then a guy continued the work. So even though I arrived early, per request the installation took nearly 30 min longer. Then after paying and entering my car, I was faced with a very strong fruity odor and found some scented oil splashed over my dash. I told the counter guy and all he said was 'Really?' over and over. So my car still smells and I was inconvenienced. Making sure to tell my friends and let them decide if they want to be your customers.
Just bad service
Yesterday I wanted some new tires put on my car at the Fredericksburg, VA location. I researched what tires I wanted and then made an appointment online. I followed up with a phone call just to be sure and although I made the online appointment, the gentleman at the counter said they already had a 3pm appointment. I said I could make it in at 2530, and he said that would be better. So I arrived at 230, the counter guy said it would take an hour and a half. Too long if it was my store, but about 245 they 'began' installing the 4 replacement tires. We left to walk around the area, but my infant son began to be fussy, so we went back to the waiting room. We arrived a little before 4pm.
My car was on the lift with wheels off and stacked in front of the tire machine. no one touched the car for about 20 minutes and then a guy continued the work. So even though I arrived early, per request the installation took nearly 30 min longer. Then after paying and entering my car, I was faced with a very strong fruity odor and found some scented oil splashed over my dash. I told the counter guy and all he said was 'Really?' over and over. So my car still smells and I was inconvenienced. Making sure to tell my friends and let them decide if they want to be your customers.