Recently, I purchased a brand new 2020 Kia Soul. The car had numerous problems arise within the first three weeks. It pulled to the right on highway driving. I made an appointment with the technician at Kia of Irvine where I bought the vehicle. When I arrived she told me "that they don't have the right equipment to align the car." Oddly, if she knew that, in advance of my 90 mile trip, why didn't she mentioned it. I could have them send me to a different facility. That problem is a covered warranty issue. I took it in stride and recalled in two weeks. Again, she told me the same thing. I knew such deliberate evasiveness was unacceptable. I searched for another dealer. In the meantime, the brakes would fail or not properly disengage from a the IDEL stope-start-up position. Groaning and banging occurred. Correspondingly, sometimes the car just would not start.
Immediately, I took it to a Kia dealership in the Hi-Desert region of Southern California - where I reside. They've had it for 2 1/2 weeks and have not been able to fix the car. It now sits dead in their garage. Finally, I was referred to Kia Corporate Customer Service where I encounter T.J. Immediately, he recognized the many troubling problems and stepped in to take action. He was empathic, understanding, competent and gracious. I rested assured that now resolute progress would be made. Let's see what transpires.
Numerous problems with the car
Recently, I purchased a brand new 2020 Kia Soul. The car had numerous problems arise within the first three weeks. It pulled to the right on highway driving. I made an appointment with the technician at Kia of Irvine where I bought the vehicle. When I arrived she told me "that they don't have the right equipment to align the car." Oddly, if she knew that, in advance of my 90 mile trip, why didn't she mentioned it. I could have them send me to a different facility. That problem is a covered warranty issue. I took it in stride and recalled in two weeks. Again, she told me the same thing. I knew such deliberate evasiveness was unacceptable. I searched for another dealer. In the meantime, the brakes would fail or not properly disengage from a the IDEL stope-start-up position. Groaning and banging occurred. Correspondingly, sometimes the car just would not start.
Immediately, I took it to a Kia dealership in the Hi-Desert region of Southern California - where I reside. They've had it for 2 1/2 weeks and have not been able to fix the car. It now sits dead in their garage. Finally, I was referred to Kia Corporate Customer Service where I encounter T.J. Immediately, he recognized the many troubling problems and stepped in to take action. He was empathic, understanding, competent and gracious. I rested assured that now resolute progress would be made. Let's see what transpires.