I own a 2020 Kia Soul with only 7500 miles. We brought the vehicle in a number of times for service as it relates to a very dangerous intermittent stalling problem. The feature that allows the car to shut off when at stop lights then restart when the driver is ready to proceed is faulty. When the traffic light turns green and the foot comes off the brake pedal, the car engine turns on. When then the gas pedal is pressed, the car begins forward then suddenly stalls out in the middle of the intersection. To get the vehicle going again, the car must be put in park, the key must be turned to the "off" position, and only then can the car be restarted. As you can see, this is an insanely dangerous problem. Should it occur crossing to a median on a busy road with higher speed limits, it could end in disaster.
While Kia does not officially acknowledge that this is a problem with these vehicles, it is something that Kia and the legal community is most certainly aware of.
Recognizing how seriously I take this problem, our Kia dealership ran diagnostics sending the results to the corporate service advisors and it was decided to put in an entirely new motor. While it is admirable that Kia is doing the right thing, there is no lead time for when the replacement motor will be available to install. Consequently, we are making payments on a car we have no idea when we will get it back. And, the local dealership cannot authorize a loaner until the engine comes in ...AND for no more than 5 days.
This is the beginning of week 3 without a vehicle.
2020 Kia Soul
I own a 2020 Kia Soul with only 7500 miles. We brought the vehicle in a number of times for service as it relates to a very dangerous intermittent stalling problem. The feature that allows the car to shut off when at stop lights then restart when the driver is ready to proceed is faulty. When the traffic light turns green and the foot comes off the brake pedal, the car engine turns on. When then the gas pedal is pressed, the car begins forward then suddenly stalls out in the middle of the intersection. To get the vehicle going again, the car must be put in park, the key must be turned to the "off" position, and only then can the car be restarted. As you can see, this is an insanely dangerous problem. Should it occur crossing to a median on a busy road with higher speed limits, it could end in disaster.
While Kia does not officially acknowledge that this is a problem with these vehicles, it is something that Kia and the legal community is most certainly aware of.
Recognizing how seriously I take this problem, our Kia dealership ran diagnostics sending the results to the corporate service advisors and it was decided to put in an entirely new motor. While it is admirable that Kia is doing the right thing, there is no lead time for when the replacement motor will be available to install. Consequently, we are making payments on a car we have no idea when we will get it back. And, the local dealership cannot authorize a loaner until the engine comes in ...AND for no more than 5 days.
This is the beginning of week 3 without a vehicle.