We purchased a $17,000 range, double oven and beverage center from Macon Appliance Center in Franklin, NC. Two years later Blossom Gas came out to inspect our appliances and discovered a gas leak coming from the range. A service request was issued and a repair man was sent to our home and ordered a few parts to repair the gas stove. On 10/31 the repairman showed up to replace the parts and we were told that the parts and service were $670.88 due to a 2 year warranty. Needless to say that I am livid as what company has a 2 year warranty for a product that cost this much. I called Viking and they are not willing to compensate us even though we did not take occupancy of our home until 9/21 when the builders finished building our home. And a gas leak tells me that this was a defective part on the range when we purchased it. Even Lowes offers better warranties then this for appliances that cost much less. I will NEVER EVER purchase a Viking appliance again nor will I ever refer them. Beware of this company as they will sell you high end appliances and offer you a warranty that is worth nothing only for them to gauge employees.
Poor warranty and customer service
We purchased a $17,000 range, double oven and beverage center from Macon Appliance Center in Franklin, NC. Two years later Blossom Gas came out to inspect our appliances and discovered a gas leak coming from the range. A service request was issued and a repair man was sent to our home and ordered a few parts to repair the gas stove. On 10/31 the repairman showed up to replace the parts and we were told that the parts and service were $670.88 due to a 2 year warranty. Needless to say that I am livid as what company has a 2 year warranty for a product that cost this much. I called Viking and they are not willing to compensate us even though we did not take occupancy of our home until 9/21 when the builders finished building our home. And a gas leak tells me that this was a defective part on the range when we purchased it. Even Lowes offers better warranties then this for appliances that cost much less. I will NEVER EVER purchase a Viking appliance again nor will I ever refer them. Beware of this company as they will sell you high end appliances and offer you a warranty that is worth nothing only for them to gauge employees.