I was very upset to find out and not by your company that you double charged my account after years of membership. Tried to call but after being transferred four times on March 23, 2019 around 12:10 pm first person, did not get her name then transferred to Morgan then Jen and each time back to where we started when we first called having to continuously give my SSN, BD and address we finally were fortunately connected to Shaun who gave some of the best customer service. The other people seemed to just blow us off. We had Ultimate coverage but after this screw up and the way we were treated and handled we DROPPED Lifeloc* Ultimate or should I say dropped everything completely.
If you are suppose to protect me why in heavens name would you double charge me in the first place and then not notify me? Not until I called to find out you credited 1/2 back the next month on a statement I would not get till April. This is not how you treat customers and I will look for some other avenue to protect myself. And again Very Upset and Angry on how I was treated.
Complaint on overcharging and customer service
I was very upset to find out and not by your company that you double charged my account after years of membership. Tried to call but after being transferred four times on March 23, 2019 around 12:10 pm first person, did not get her name then transferred to Morgan then Jen and each time back to where we started when we first called having to continuously give my SSN, BD and address we finally were fortunately connected to Shaun who gave some of the best customer service. The other people seemed to just blow us off. We had Ultimate coverage but after this screw up and the way we were treated and handled we DROPPED Lifeloc* Ultimate or should I say dropped everything completely.
If you are suppose to protect me why in heavens name would you double charge me in the first place and then not notify me? Not until I called to find out you credited 1/2 back the next month on a statement I would not get till April. This is not how you treat customers and I will look for some other avenue to protect myself. And again Very Upset and Angry on how I was treated.