Extremely poor customer service. My husband had been a Life Lock customer-in good standing-for many tears. Yet several months ago when-his account and my account were frozen-we are still attempting to resolve this problem. We have submitted the requested documents to Customer Service three-3-times. Each time Customer Service insists that the submission is-UNACCEPTABLE. Submission of these documents requires -BOTH MONEY AND TIME; SURELY LIFE LOCK CAN RESOLVE THIS ISSUE THE FIRST TIME. THEIR TV AD AS STATES THAT THEY WILL WORK TO RESOLVE ANY PROBLEM THAT IS ENCOUNTERED. WELL THIS PROLONGED DELAY IS COSTING US $549.50 PER MONTH=$279.50 x 2 ACCOUNTS. EITHER LIFE LOCK KNOWS HOW TO RESOLVE A RELATIVELY MINOR PROBLEM OR THEY ARE UNFIT TO PROTECT MY IDENTITY. It appears to be time to consider getting a new Identity Security Company, Linda-levcic @verizon.net.
Prolonged problems having - FROZEN ACCOUNT not RESOLVED
Extremely poor customer service. My husband had been a Life Lock customer-in good standing-for many tears. Yet several months ago when-his account and my account were frozen-we are still attempting to resolve this problem. We have submitted the requested documents to Customer Service three-3-times. Each time Customer Service insists that the submission is-UNACCEPTABLE. Submission of these documents requires -BOTH MONEY AND TIME; SURELY LIFE LOCK CAN RESOLVE THIS ISSUE THE FIRST TIME. THEIR TV AD AS STATES THAT THEY WILL WORK TO RESOLVE ANY PROBLEM THAT IS ENCOUNTERED. WELL THIS PROLONGED DELAY IS COSTING US $549.50 PER MONTH=$279.50 x 2 ACCOUNTS. EITHER LIFE LOCK KNOWS HOW TO RESOLVE A RELATIVELY MINOR PROBLEM OR THEY ARE UNFIT TO PROTECT MY IDENTITY. It appears to be time to consider getting a new Identity Security Company, Linda-levcic @verizon.net.