Motel 6 Rolling Meadows Il. Stay as far away from this place as you can.
My Experience: October 28th. I had tried several times to rent a room on a Saturday without much luck. I was told I could reserve a room in advance so I did. I had an event to attend on Saturday the 30th of October at 6 p.m. so on the 28th I went to the location to reserve the room. The attendant knew me and took my name and said he would reserve the room for Saturday. This was a handicapped room as I have a disability. I offered to pay at that time but he said it wasn't nessecary. I arrived a little before 11 a.m. to pay for the room as 11 is check out time. I was told to come back at 12-12:30 when the room was cleaned. I did but the room wasn't ready. I paid for the room and was given a key card and told to return in an hour. I did. Room not ready. I left and returned again at 3p.m., room still not ready. I sat and waited. While I was waiting, customer after customer with and without reservations got rooms. I waited. I asked the manager when the room would be ready because check-in time (3 p.m.) had passed. She got mad and said she couldn't say. I walked outside and saw the cleaning woman in front of my room with the door open. I thought, great, it would be cleaned soon. The Manger yelled over to her in a different language and the woman left and went to clean a different room. The manager then proceeded to tell a man who "helps out" to remove the refrigerator and microwave from the room I had already paid for and had a key to. As five o'clock approached I informed the Manager I had a function to go to at 6. At 4:40, after sitting and waiting most the afternoon, this woman said she wanted to return my money and I should leave. I told her I would never have time to rent a room in another motel, on a Saturday night and certainly not in time to get to my function. I asked her 1 more time, how much longer? She didn't answer. At a little before 5, I returned the key and I told her I wanted my money back and that she should be ashamed of herself. She then refused to give me money back because I had turned in my key and said I should leave. I told her I wasn't leaving without my money. I told her I would call the police. She then returned my money but said I would be put on a list that would prevent me from renting a room at a Motel 6.
My only reason for renting at this location is the location. I have stayed there many times over the years with out problems. This is a franchise with new management. There is Internet service but it doesn't work. There is no ice because the machine has been broken for months. There are over 300 rooms with only 3 people to clean them. One of the handicap rooms has a cracked window so they can't rent it out. For 3 or more months!!!! Corner showers that are horrible and flood the bathrooms and the rooms below. There is a strong criminal element also. The employees are not at fault. Management is there to maximize profits and that means they do everything on the cheap and the customer is a means to an end. MOTEL 6 'WE'LL LEAVE THE LIGHT ON FOR YOU'. Unfortunately at this location the bulb is broke and they don't care.
Shamefull
Motel 6 Rolling Meadows Il. Stay as far away from this place as you can.
My Experience: October 28th. I had tried several times to rent a room on a Saturday without much luck. I was told I could reserve a room in advance so I did. I had an event to attend on Saturday the 30th of October at 6 p.m. so on the 28th I went to the location to reserve the room. The attendant knew me and took my name and said he would reserve the room for Saturday. This was a handicapped room as I have a disability. I offered to pay at that time but he said it wasn't nessecary. I arrived a little before 11 a.m. to pay for the room as 11 is check out time. I was told to come back at 12-12:30 when the room was cleaned. I did but the room wasn't ready. I paid for the room and was given a key card and told to return in an hour. I did. Room not ready. I left and returned again at 3p.m., room still not ready. I sat and waited. While I was waiting, customer after customer with and without reservations got rooms. I waited. I asked the manager when the room would be ready because check-in time (3 p.m.) had passed. She got mad and said she couldn't say. I walked outside and saw the cleaning woman in front of my room with the door open. I thought, great, it would be cleaned soon. The Manger yelled over to her in a different language and the woman left and went to clean a different room. The manager then proceeded to tell a man who "helps out" to remove the refrigerator and microwave from the room I had already paid for and had a key to. As five o'clock approached I informed the Manager I had a function to go to at 6. At 4:40, after sitting and waiting most the afternoon, this woman said she wanted to return my money and I should leave. I told her I would never have time to rent a room in another motel, on a Saturday night and certainly not in time to get to my function. I asked her 1 more time, how much longer? She didn't answer. At a little before 5, I returned the key and I told her I wanted my money back and that she should be ashamed of herself. She then refused to give me money back because I had turned in my key and said I should leave. I told her I wasn't leaving without my money. I told her I would call the police. She then returned my money but said I would be put on a list that would prevent me from renting a room at a Motel 6.
My only reason for renting at this location is the location. I have stayed there many times over the years with out problems. This is a franchise with new management. There is Internet service but it doesn't work. There is no ice because the machine has been broken for months. There are over 300 rooms with only 3 people to clean them. One of the handicap rooms has a cracked window so they can't rent it out. For 3 or more months!!!! Corner showers that are horrible and flood the bathrooms and the rooms below. There is a strong criminal element also. The employees are not at fault. Management is there to maximize profits and that means they do everything on the cheap and the customer is a means to an end. MOTEL 6 'WE'LL LEAVE THE LIGHT ON FOR YOU'. Unfortunately at this location the bulb is broke and they don't care.