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Debora,
I just called that number today. It is the number to the sears parts and replacement. But the customer service is so unbelievably poor!!! You call and call and wait on hold for hours!!!! And it's funny, strange how they can't tell you anything about your account, while It shold be right in front of their face. Seems to me, that this entire home warranty services/parts is a fraudulent operation, meanwhile, they continue to auto-draft the monthly fee from my 88 y/o father's bank account. FRAUDULENT!!!

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