I was shopping in your store. Am handicapped and no motorized wheelchair available. I am unable to use the other type of wheelchair. After walking for a short while I had to sit and was approached by an employee to told me I could not sit where I was. Said I would go elsewhere to sit but was told I would be unable to sit there either. Asked for a wheelchair but none available for my use. Was told I would have to leave the store and when I said I was not leaving and why would I have to they said this was the policy due to the coronavirus. Was waiting for someone to finish shopping - so unable to leave. If motorized chair available this would have been a quick trip in and out. employees not wearing mask for protection of shoppers. Police were called and I did talk with them. Treated like a piece of garbage being tossed aside. Very poor customer service and treatment. I believe this is a matter of principal - they say limited time for shopping with limited number of customers allowed. This is fine but with no chairs available for those of us who need them this takes a greater amount of time and increases exposure. Very upset here - spent thousands of dollars at this store (Menards in Findlay, Ohio) and was treated very poorly. Need education on how to treat people with respect.
Poor customer service and company policy
I was shopping in your store. Am handicapped and no motorized wheelchair available. I am unable to use the other type of wheelchair. After walking for a short while I had to sit and was approached by an employee to told me I could not sit where I was. Said I would go elsewhere to sit but was told I would be unable to sit there either. Asked for a wheelchair but none available for my use. Was told I would have to leave the store and when I said I was not leaving and why would I have to they said this was the policy due to the coronavirus. Was waiting for someone to finish shopping - so unable to leave. If motorized chair available this would have been a quick trip in and out. employees not wearing mask for protection of shoppers. Police were called and I did talk with them. Treated like a piece of garbage being tossed aside. Very poor customer service and treatment. I believe this is a matter of principal - they say limited time for shopping with limited number of customers allowed. This is fine but with no chairs available for those of us who need them this takes a greater amount of time and increases exposure. Very upset here - spent thousands of dollars at this store (Menards in Findlay, Ohio) and was treated very poorly. Need education on how to treat people with respect.