On Saturday, early evening, July 18, as usual I had purchased a lot of items. It’s so convenient to get everything from vinyl tiling to bug spray to shampoo and laundry soap!
Upon reaching the checkouts, the old familiar feelings of dread hit me. This only happens at Menards. I try to discourage myself from purchasing too many items, due to the fact that while trying to watch for correct pricing to be rang up, I am expected to do all of my bagging and pay for the purchase. Not possible!
There were customers waiting in line and I had $140 worth of misc. items, each priced under $12. So, a lot of items. I was trying to pay as the conveyor belt just kept bringing items down and crunching everything to the end of checkout.
Rather than help me bag my order, the cashier just stood watching and waiting for me to bag everything. I have complained before to no avail. Wouldn’t it make more sense to have the cashiers help bag when there are other customers waiting in line to checkout? Or when an individual appears overwhelmed and trying to hurry?
And don’t tell me it is due to covid because this has gone on always! Very few times have I ever had assistance bagging.
So, upon frantically bagging my items, as leaving the store and swearing under my breath that I would never purchase numerous items at menards ever again, I stopped and wanted to share my frustration with a young girl with a clipboard standing and watching other cashiers. She had long brownish/bling curly hair. Basically I said what I have expressed in this email, asking her if it wouldn’t make more sense to help the customers rather than just watch them trying to bag large orders.
She immediately interrupted me and said“ these are self service checkouts. Self service means you bag your own.” Then preceded to tell me “you know like at Aldis, they ring up and you bag your own things”. I then said that is why I do not shop at Aldis. Then, the young lady obnoxiously said” well then, maybe you shouldn’t shop at Menards either”.
I said, oh my, I have a feeling that is not the answer your bosses would have liked you to give. She simply stood there staring at me. I left and will never shop at Menards on ft Harrison in terre haute again. Debating whether I will just shop Lowe’s or go south to other new Menards.
I spend a lot of money at Menards! Menards used to be my go to for everything, not to mention my favorite place to shop. Cashiers name was Zale.
She will have to tell you young girls name that I spoke to after my 605 pm transaction.
Self-service checkout
On Saturday, early evening, July 18, as usual I had purchased a lot of items. It’s so convenient to get everything from vinyl tiling to bug spray to shampoo and laundry soap!
Upon reaching the checkouts, the old familiar feelings of dread hit me. This only happens at Menards. I try to discourage myself from purchasing too many items, due to the fact that while trying to watch for correct pricing to be rang up, I am expected to do all of my bagging and pay for the purchase. Not possible!
There were customers waiting in line and I had $140 worth of misc. items, each priced under $12. So, a lot of items. I was trying to pay as the conveyor belt just kept bringing items down and crunching everything to the end of checkout.
Rather than help me bag my order, the cashier just stood watching and waiting for me to bag everything. I have complained before to no avail. Wouldn’t it make more sense to have the cashiers help bag when there are other customers waiting in line to checkout? Or when an individual appears overwhelmed and trying to hurry?
And don’t tell me it is due to covid because this has gone on always! Very few times have I ever had assistance bagging.
So, upon frantically bagging my items, as leaving the store and swearing under my breath that I would never purchase numerous items at menards ever again, I stopped and wanted to share my frustration with a young girl with a clipboard standing and watching other cashiers. She had long brownish/bling curly hair. Basically I said what I have expressed in this email, asking her if it wouldn’t make more sense to help the customers rather than just watch them trying to bag large orders.
She immediately interrupted me and said“ these are self service checkouts. Self service means you bag your own.” Then preceded to tell me “you know like at Aldis, they ring up and you bag your own things”. I then said that is why I do not shop at Aldis. Then, the young lady obnoxiously said” well then, maybe you shouldn’t shop at Menards either”.
I said, oh my, I have a feeling that is not the answer your bosses would have liked you to give. She simply stood there staring at me. I left and will never shop at Menards on ft Harrison in terre haute again. Debating whether I will just shop Lowe’s or go south to other new Menards.
I spend a lot of money at Menards! Menards used to be my go to for everything, not to mention my favorite place to shop. Cashiers name was Zale.
She will have to tell you young girls name that I spoke to after my 605 pm transaction.
Dana Hakman
Longtime Former Menards N. Terre Haute customer
Store Location: North Terre Haute, IN